COVID-19 Cancellation Policy

To our valued guests:

Your booking with Samsara Phuket will be covered by our COVID-19 Cancellation Policy:


The Covid 19 policy is applicable under the following circumstances:

  • If the Lessee cancels the reservation due to government-enforced travel restrictions or mandatory quarantines, or if flights are canceled by your airlines with no option of rebooking.
  • The above events occur or become in effect no earlier than 45 days and no later than 7 days before the arrival date
  • Any of the above factors directly affect at least ⅓ of the group
  • The Lessee may be required to provide official documents if necessary for verification.
  • The Lessee must confirm the cancellation no later than 7 days prior to their arrival

Given all conditions stated above, the booking will be covered by the following terms:

  • All payments received will be converted to a credit amount that may be used for a future booking with stay dates falling within a period of 12 months from the supposed check-out date.
  • The credit amount can be used by the Lessee or anyone on his or her behalf
  • The credit is applicable solely for the property originally booked
  • The new booking will follow the applicable rates, inclusions, minimum nights, and booking terms at the time of re-booking
  • Any unused credit value is non-refundable

While we assure guests of the coverage stipulated in this policy, we highly encourage all guests to acquire of a Travel Insurance as financial protection.